Refund policy

Elite Performance — Return, Refund & Exchange Policy

Last updated: 2026-09-12


At Elite Performance, we want you to feel good about every purchase. Here's how returns, refunds, and exchanges work for supplements and merchandise purchased through our online store or in-studio.

Return Window

You have 30 days from the date of purchase to request a return or exchange, subject to the conditions below.

Merchandise (Apparel, Gear, Accessories)

  • Items must be unused, unworn, and in original condition with tags attached

  • Original packaging required where applicable

  • Proof of purchase (order number or receipt) required

Supplements (ATP Lab Products)

For health and safety reasons, supplement returns are handled differently from merchandise:


  • Unopened and sealed supplements in original packaging may be returned or exchanged within 30 days

  • Opened or used supplements cannot be returned or refunded unless the product is defective, recalled, or was misrepresented at time of sale

  • This policy protects product safety and integrity for all customers and reflects standard practice across the supplement retail industry

Defective or Damaged Items

If an item arrives defective, damaged, or not as described, you're entitled to a repair, replacement, or refund at your choice, regardless of the 30-day window. Please contact us within a reasonable time of noticing the issue with photos of the item and packaging.

Non-Returnable Items

  • Opened or used supplements (except defective/recalled products)

  • Gift cards

  • Items marked "Final Sale" or "Clearance" at time of purchase

How to Start a Return or Exchange

  1. Email admin@epfitness.ca or visit us in-studio at 325 Howe Street, B202 with your order number

  2. We'll confirm eligibility and provide instructions

  3. Once received and inspected, we'll process your refund or exchange within 7 business days

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Exchanges

Exchanges are processed as a return plus a new order for the replacement item, once the returned item is received and inspected. If there's a price difference, we'll charge or refund the difference accordingly.

Questions

If you have any questions about a return, refund, or exchange, contact us at info@epfitness.ca, or stop by the studio.

 

 

Elite Performance Inc. reserves the right to update this policy at any time. Changes will be reflected on this page with an updated "Last updated" date.